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okay okay okay you ready manda sure

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today on the show we're talking to a woman who has literally started at the bottom and by the

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bottom i mean the souls of rented shoes she's been with fun.com for over 15 years and her first gig

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back when it was a tiny rental shop was wait for it cleaning the shoes if you've ever smelled a

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rental clown shoe uh you know she's earned every bit of success that she has today she eventually

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put down the scrub brush and climbed the ladder serving as director of inventory before being

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thrown into the deep end of product development despite having zero background in graphic design

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manufacturing she figured it out probably through sheer force of will and a lot of coffee

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i guess we'll find out what her vice is later now she's our chief operating officer seeing

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overseeing both massive warehouses customer service and facilities basically if a box moves

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or a light stays on it's because of her and just in case her day job wasn't chaotic enough she

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decided to round out her family with five kids having a set of twins who are about to hit their

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first birthday

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she's the only person we know who can manage global logistics and a double stroller blowout

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in the same hour please welcome the coo who keeps us all from falling apart the legendary amanda

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welcome amanda wow what an what an introduction thank you well deserved thank you for having me

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so we can just dive right into the questions or why don't you maybe tell us a little bit

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about yourself first besides what i've put in the intro yeah sure

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so i'm amanda let's see i've been here this will be my 19th season in september

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that's so wild like whoa where has the time gone um i have five beautiful children i have a hot

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husband so he he bought me flowers today so that's been fun um we love to travel i love to cook

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we actually have two big trips planned this year we're gonna be taking all five children i'm

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nervous about that but

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But it'll be okay.

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My mom and stepdad are going to join us.

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So thank God for grandma and grandpa.

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They always are helping.

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So, yeah, that's about me.

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So 19 years.

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I just want to hop in quick and ask, like, what's one of your favorite memories over the time?

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There's so many.

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I have so many friends here.

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Like, it's every day, even today, for Valentine's Day, we're having so much fun just handing out valentines.

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Getting presents from each other and just having a good time.

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So it's exciting.

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Just all the people.

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Let's look back 19 years ago.

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Any shoe cleaning PTSD?

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Looking back at your first day cleaning the rental shoes.

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And maybe that wasn't on day one.

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But what's the one pair that made you think, I'm either going to quit today or own this company?

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So I started, yeah, like cleaning shoes and tuxedos.

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So it was mostly, like, prom rentals.

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So everyone living their best lives, right?

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Like, having the time of their life on Friday and then having to return it on Monday.

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We only gave them three days to return.

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So it was a very, like, rushed return, you could tell.

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So one day opening up the boxes, you always found money or trinkets or condoms or glasses or just random things.

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But one time there was a pair of dirty underwear inside, like, stuffed inside of the pant leg.

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And that was the moment I was like, uh-uh.

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Stuck inside the pant leg?

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Yes, yes.

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Did you throw it away, like, the whole tuxedo?

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Absolutely.

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Like, disgusting.

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Oh, man.

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That was the time I was like, this is not glamorous at all.

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From that day forward, I was like, hell to the no on rentals.

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I had a personal mission of just trying to eliminate them.

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So years later, I succeeded.

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Years and years and years.

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Years and years.

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Way too.

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Way too long, unfortunately.

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But we finally killed the program, and I was thrilled.

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Although, I felt a little guilty and a little sad just because, obviously, that's how the company started.

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But sometimes progress is complicated, so.

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Who knows?

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It could come back.

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I hope.

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Like, don't will it into existence.

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Please.

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Please don't.

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So when you moved into product development, managing designers and factories,

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what was your best, like, fake-it-till-you-make-it moment?

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Did you have, like, imposter syndrome when you kind of stepped into that role?

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So, honestly, there were so many things I didn't know, and I'm not even going to lie about that.

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I had to Google everything, like fabric types, measurement, terminology, embellishments,

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just the name of some of the even product garments.

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So, but really, I realized the job wasn't about knowing every detail.

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It's just asking about the right things.

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It's just asking about the right questions and setting clear standards

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and just making sure that we're hitting the goals at the end of the day.

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So, really, I figured out you don't have to be the expert.

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You just have to know how to lead the team.

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What a great piece of advice, too.

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Like, I'm a big fan of, as a leader, it's really important that you lean on the leaders that know the stuff.

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You don't necessarily have to be the expert yourself.

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That's why you put people that complement you on your team.

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Absolutely.

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Yep.

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And, I mean, you're a bit type A, I would say, right?

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A bit?

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Oh, Amanda, would you say you're type A?

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Oh, God, 100%.

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So, how hard was it for you to not have the skills to, like, go in and fix something that was wrong,

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like artwork, or, and just, like, having to trust the experts and still maintain those high standards,

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like surrendering that feel of, like, you can't control it?

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Yeah.

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So, I really never tried to fix their work because, like you said, they're literally the experts.

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They've been doing this for a long time.

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Instead of I focused on how can I, what can I control, and that was always the process.

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So, I literally, I'm like a big, I need to do the process myself and learn from the beginning to the end so I can understand it in my brain.

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So, I literally worked with the team members and, like, streamlined their workflow and basically reduced how they got to point B.

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So, how do we, how do we make it more efficient?

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And that's really what I thrive on.

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Just spotting the efficiencies and, again, letting the ventures know.

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They're, they're doing perfect.

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I just need to help them along the way and kind of fix some of the inefficiencies.

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A lot of these people have been here for 10 plus years.

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Like, when you've done it so long, it's hard to spot those inefficiencies.

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So, when you have a clear perspective coming in, it's just, like, an easy way to help find, find those inefficiencies.

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So, you channel that type A energy into, like, focusing on the processes for them and removing obstacles.

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Yeah, exactly.

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Yep.

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Did that, did that take a bit to learn to, like, trust the experts and, like, find where you should insert yourself?

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Like, can you, can you walk us through that?

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I feel like that's a super common problem of type Aers, especially when you get assigned to a new area of ownership, specifically, where you just want to, like, hop in right now, fix a bunch of stuff.

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And, like, that's not usually the right approach, right?

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So, I guess, can you walk me through that?

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Yeah.

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Yeah, you definitely have to learn the team.

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And everyone works differently.

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So, you literally have to get to know the team members.

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What are their strengths?

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How can I team up with them and work with their strengths to, to get to the end goal?

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So, it's really, it is time consuming, but it always, it always makes sense in the end.

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And it always is definitely worth it.

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So, yeah.

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I love that.

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Should we move on to warehouses versus toddler's need?

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I'm ready.

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Okay.

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So, you manage two massive warehouses, and we're talking 300,000 square feet?

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And hundreds of employees, thousands, during peak season.

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Which is harder, organizing a peak season shipping floor or getting five kids into a car in under 20 minutes?

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This one's, unfortunately, super easy to answer.

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Getting five kids into a car on time is definitely a lot harder.

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All of our, all of my warehouses have SOPs and processes in place, and they already know the drill, right?

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Kids have opinions.

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Kids have opinions, and give zero Fs.

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Sorry, part of my language, but they don't care about timelines.

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They don't care.

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Ivy, especially, my two-year-old daughter, she's a firecracker.

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It's her world.

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We just live in it.

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So, it's definitely, definitely challenging to get everyone in the car on time.

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Have you had to develop any, like, systems?

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I mean, you have several young kids, right?

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But you have a couple that are old enough to help, too.

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So, I'm curious, like, have you developed any, like, triage systems?

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Or how do you stay sane?

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Especially when you're...

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When you're always outnumbered?

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I am so thankful.

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So, I have a six-month, six-month, two, almost 11, and a 12-year-old.

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So, I am so thankful for my older boys.

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They help in the morning.

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We have a drill.

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Get the water bottles ready.

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Get your backpacks ready.

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Brush your teeth.

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Like, we have a timeline.

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Everyone knows what to do in the morning.

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They're always helping.

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I couldn't thank them enough.

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And they're always just willing to help, too.

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So, we're super, super thankful for...

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Plus, my parents, they're incredible.

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It's really about having...

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Make sure you have the support from your family, too, with this many kids.

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So, yeah.

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We definitely have a timeline.

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We know everyone knows what they're supposed to be doing.

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And that's how we get through.

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That last bit you said, I could draw that as a parallel to the warehouses, too, though, right?

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Like, there's a timeline.

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Everybody knows what they need to do.

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And, yep.

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You just create that system and...

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And the backup plan of sending out the bat signal to get the in-laws' help.

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Love it.

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Exactly.

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Yep.

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Are we the bat signal, Nate?

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Yes, you guys are.

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100%.

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This last year, especially.

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Thank you.

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Call back to a former episode.

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So, Amanda, now that the twins are turning one, has your type A brain tried to implement

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any, like, SOPs or KPIs for the nursery?

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Or have you just accepted that?

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Or have you just accepted the chaos?

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Like, where are you at with that?

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So, I like to call it organized chaos.

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Let's be real.

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But we do definitely have schedules for everything.

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But with this many kids, there's so many deviations to the original plans, which honestly kills

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me.

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But that's just where we're at in life.

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You're growing and learning.

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Exactly.

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The twins, actually, my one big goal with twins, I had to read a lot about twins.

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I had no idea what I was doing.

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So, I read a lot.

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But the one thing was, like...

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Make sure they're on the same schedule.

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So, thankfully, they're still on the same eating schedule, which is a huge win for the

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overnight.

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So, we wake up twice instead of four times at night.

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So, in this phase of my life, I count that as a luxury.

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And so, we're super thankful for that.

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But that's about the only thing that has been consistent with schedules.

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That's a good tip, though.

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If you're having twins and you have a chaotic life, try your hardest to keep them on the

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same schedule.

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Yeah.

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Yes.

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And I'm so thankful.

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They're easy babies, too, but I don't...

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Thank God that they are.

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Because Kyle and I both wake up for one of them.

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So, we each feed one of them at night.

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So, we're both waking up twice at night.

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Oh, that's the worst.

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It's a good team, though.

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I'm thankful for him and the support.

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It's got to make it harder during the day.

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Because I remember waking up all the time, every three hours, right, for feedings.

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And I was just so ornery and zonked, right, in the morning.

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And he'd be fresh.

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And so, it was like, okay, now it's the handoff and I'm just...

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I need a moment.

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And you guys don't really get that.

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We're really good at identifying when someone's to their breaking point.

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But we've identified, like, okay, I am at my breaking point.

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Kyle, I'm tagging you in.

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Please.

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I need to go to the garage and have a breath.

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You know, like, we're good at identifying each other to make sure we're not...

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We're staying sane.

243
00:12:50,420 --> 00:12:52,960
What do you use to cope in those situations?

244
00:12:53,300 --> 00:12:58,600
And is it the same, like, mechanisms that you use when it's, like, the peak day and

245
00:12:58,600 --> 00:12:58,980
every...

246
00:12:58,980 --> 00:13:02,000
Like, things are breaking and after you fix it and you just need a moment?

247
00:13:02,160 --> 00:13:03,820
Like, is there something that you do?

248
00:13:04,240 --> 00:13:04,640
Not really.

249
00:13:04,740 --> 00:13:08,060
I just literally need 10 minutes to myself and make sure I...

250
00:13:08,060 --> 00:13:09,620
Okay, what's the next step?

251
00:13:10,100 --> 00:13:11,040
I like structure.

252
00:13:11,180 --> 00:13:11,840
I like schedule.

253
00:13:11,840 --> 00:13:13,600
So, making sure that...

254
00:13:13,600 --> 00:13:14,440
Okay, I...

255
00:13:14,440 --> 00:13:15,800
That one was a little bit crazy.

256
00:13:16,040 --> 00:13:18,360
And then just getting back on schedule and making sure.

257
00:13:18,560 --> 00:13:22,960
I know what the next 10 parts of my day are, so...

258
00:13:22,960 --> 00:13:24,840
So, what's your garage when you're at work?

259
00:13:25,640 --> 00:13:26,780
You go to the garage at home.

260
00:13:26,880 --> 00:13:27,320
What do you do?

261
00:13:27,940 --> 00:13:29,360
I can't even shut my door.

262
00:13:29,360 --> 00:13:29,720
I know.

263
00:13:29,800 --> 00:13:30,460
It's all clear.

264
00:13:32,040 --> 00:13:32,940
Everyone can see.

265
00:13:32,960 --> 00:13:34,160
You just, like, face the corner.

266
00:13:35,060 --> 00:13:35,420
Yeah.

267
00:13:35,560 --> 00:13:35,900
Yep.

268
00:13:36,280 --> 00:13:38,740
I put my headphones in and just listen to some music.

269
00:13:38,840 --> 00:13:39,460
Oh, that's nice.

270
00:13:39,480 --> 00:13:40,500
Or I leave for a little bit.

271
00:13:40,620 --> 00:13:40,840
Yeah.

272
00:13:41,020 --> 00:13:41,320
Or I leave for a little bit.

273
00:13:41,320 --> 00:13:41,540
Music.

274
00:13:41,680 --> 00:13:42,260
That's a good one.

275
00:13:42,260 --> 00:13:42,920
I actually...

276
00:13:42,920 --> 00:13:48,300
I love music, but recently I went and did one of those head massage things.

277
00:13:48,860 --> 00:13:50,200
You know, like the water.

278
00:13:50,300 --> 00:13:51,700
That was fantastic.

279
00:13:51,900 --> 00:13:55,440
I recommend for anyone who needs some stress relief.

280
00:13:55,520 --> 00:13:59,380
But she was also like, ma'am, you're very stressed.

281
00:13:59,480 --> 00:14:04,060
I'm like, yes, I have five kids and a lot to do at work.

282
00:14:04,220 --> 00:14:06,140
And she's like, you should come back.

283
00:14:06,160 --> 00:14:07,560
I'm like, I'll be here every month.

284
00:14:07,840 --> 00:14:08,720
So, don't worry.

285
00:14:10,180 --> 00:14:10,660
Nice.

286
00:14:10,660 --> 00:14:15,320
Yeah, you'll have to give me an address and name than that one for sure.

287
00:14:15,680 --> 00:14:15,880
Definitely.

288
00:14:16,300 --> 00:14:16,600
Yes.

289
00:14:16,820 --> 00:14:18,020
So, real quick question.

290
00:14:18,560 --> 00:14:22,220
Like, as the COO, you have KPIs for everything, as you can imagine.

291
00:14:22,620 --> 00:14:27,600
I'm curious, though, like in the mom life, are there any KPIs that you've had to just

292
00:14:27,600 --> 00:14:31,140
like delete and forget about because it stresses you out too much?

293
00:14:32,180 --> 00:14:32,660
Yes.

294
00:14:32,960 --> 00:14:34,360
There's a lot of things.

295
00:14:34,360 --> 00:14:40,460
Like, I have timelines, schedules, literally for everything, right?

296
00:14:40,460 --> 00:14:42,460
So, it's...

297
00:14:43,100 --> 00:14:47,080
Is there anything that you, I guess, tried to schedule out or micromanage that you've

298
00:14:47,080 --> 00:14:48,060
decided to like...

299
00:14:48,060 --> 00:14:49,220
Actually, it's not worth it.

300
00:14:49,300 --> 00:14:50,580
I'm just going to let that...

301
00:14:50,580 --> 00:14:53,700
Like, I can't micromanage that part of...

302
00:14:53,700 --> 00:14:57,700
My two-year-old daughter and anything that she does in life.

303
00:14:58,460 --> 00:15:00,760
I was like, okay, it's time to take away the nookie.

304
00:15:00,880 --> 00:15:02,140
It's time to do potty training.

305
00:15:02,300 --> 00:15:04,400
She's two and a half and neither are done.

306
00:15:04,680 --> 00:15:09,120
So, I am letting her tell me when she's ready.

307
00:15:09,280 --> 00:15:10,440
And it's been working good.

308
00:15:10,520 --> 00:15:12,600
She actually went to the bathroom this morning by herself.

309
00:15:12,600 --> 00:15:15,560
So, like, it's just progress.

310
00:15:15,900 --> 00:15:17,600
And sometimes I do have to let...

311
00:15:18,060 --> 00:15:21,960
Let my guard down and be like, okay, I'm just going to let them happen.

312
00:15:22,500 --> 00:15:23,780
My boys are...

313
00:15:23,780 --> 00:15:26,080
One of my boys are not type A.

314
00:15:26,260 --> 00:15:28,500
So, me and Isaac are very on the same page.

315
00:15:28,620 --> 00:15:29,260
Indy is not.

316
00:15:29,360 --> 00:15:33,500
So, also, again, and same with my husband, I learn to just let them.

317
00:15:33,820 --> 00:15:37,240
And we work around their own personal schedules.

318
00:15:37,720 --> 00:15:38,080
So...

319
00:15:38,080 --> 00:15:41,320
I've definitely had to learn that, too.

320
00:15:41,320 --> 00:15:44,520
My husband is type A, but he's a different type of type A.

321
00:15:44,660 --> 00:15:47,340
He doesn't do schedules and calendars and things.

322
00:15:47,540 --> 00:15:47,900
And just like...

323
00:15:48,060 --> 00:15:49,520
He can't remember.

324
00:15:49,640 --> 00:15:54,080
He tells me to remind him to do something the next day.

325
00:15:54,140 --> 00:15:55,400
And I'm like, put it in your phone.

326
00:15:55,620 --> 00:15:57,480
Like, there's tools and systems.

327
00:15:57,660 --> 00:15:58,260
Not that hard.

328
00:15:58,260 --> 00:15:59,620
But it's like, it's not going to work for him.

329
00:15:59,640 --> 00:16:00,040
I literally texted you, honey.

330
00:16:00,580 --> 00:16:00,940
So...

331
00:16:00,940 --> 00:16:01,960
Put it in your calendar.

332
00:16:03,220 --> 00:16:03,540
Yep.

333
00:16:03,860 --> 00:16:06,940
So, I've had to learn to just like, yeah, let it go.

334
00:16:07,200 --> 00:16:09,180
And then my daughter is...

335
00:16:09,180 --> 00:16:10,640
She calls it organized chaos.

336
00:16:10,640 --> 00:16:12,080
To me, it just looks like chaos.

337
00:16:12,220 --> 00:16:14,500
Her room is always a mess.

338
00:16:14,600 --> 00:16:15,760
And she's like, I know where everything is.

339
00:16:15,800 --> 00:16:16,600
It's fine, Mom.

340
00:16:16,780 --> 00:16:16,940
You know?

341
00:16:16,940 --> 00:16:17,580
That kind of thing.

342
00:16:17,600 --> 00:16:18,300
That's Indy.

343
00:16:18,560 --> 00:16:19,320
That's Indy.

344
00:16:19,420 --> 00:16:20,300
That's so funny.

345
00:16:20,780 --> 00:16:22,900
But she's very particular about things.

346
00:16:23,200 --> 00:16:25,720
So, she's also like that little...

347
00:16:25,720 --> 00:16:26,580
A hundred percent.

348
00:16:26,840 --> 00:16:28,120
That's exactly like Indy.

349
00:16:28,220 --> 00:16:31,080
Gotta let it go and let them do them.

350
00:16:32,120 --> 00:16:32,420
Yep.

351
00:16:32,560 --> 00:16:33,000
Exactly.

352
00:16:35,000 --> 00:16:40,000
What is one thing you think people should stop doing if they actually want to scale their life?

353
00:16:40,920 --> 00:16:42,620
Stop second-guessing yourself.

354
00:16:43,420 --> 00:16:45,000
Honestly, it's literally...

355
00:16:45,720 --> 00:16:46,920
You have a goal.

356
00:16:47,580 --> 00:16:48,460
Say it out loud.

357
00:16:49,120 --> 00:16:49,620
Work hard.

358
00:16:50,760 --> 00:16:52,060
You really push yourself.

359
00:16:52,180 --> 00:16:53,500
You can literally do anything.

360
00:16:54,260 --> 00:16:55,220
I love that.

361
00:16:55,360 --> 00:16:59,420
Having five children and a job like this, it's hard.

362
00:16:59,640 --> 00:17:01,300
I work really hard.

363
00:17:01,560 --> 00:17:04,580
But I definitely don't stop pushing.

364
00:17:05,279 --> 00:17:10,660
The more you say it out loud, the more you believe in yourself, the easier it is to achieve those goals.

365
00:17:11,880 --> 00:17:13,000
Model of the episode.

366
00:17:13,400 --> 00:17:14,500
You can have it all.

367
00:17:16,039 --> 00:17:16,860
You can.

368
00:17:17,500 --> 00:17:17,940
Absolutely.

369
00:17:18,580 --> 00:17:21,160
Even when you ask for four children and you get five.

370
00:17:21,279 --> 00:17:22,380
God has other plans.

371
00:17:24,380 --> 00:17:25,120
So true.

372
00:17:27,120 --> 00:17:30,799
But Amanda, as you know, you have a secret dream of owning an event barn.

373
00:17:31,019 --> 00:17:33,240
It wasn't that long ago you were telling us about it.

374
00:17:33,740 --> 00:17:36,180
Most people see a wedding as a romantic day.

375
00:17:36,640 --> 00:17:40,559
I feel like a COO sees it as a 12-hour logistical sprint.

376
00:17:41,940 --> 00:17:45,039
Again, like you said, high risk but high reward or the opposite.

377
00:17:45,039 --> 00:17:46,860
Do you find yourself...

378
00:17:46,860 --> 00:17:53,100
Are you project managing your kids' birthday parties to the same degree, Gantt charts, measuring out when the pinata comes out?

379
00:17:53,980 --> 00:17:55,320
A hundred percent.

380
00:17:55,640 --> 00:18:00,100
So one day I'll own my own party planning business.

381
00:18:00,280 --> 00:18:02,320
You call me, I'll plan your whole party.

382
00:18:02,420 --> 00:18:04,860
You show up and you leave and I take care of everything, right?

383
00:18:05,580 --> 00:18:06,920
Or any celebration.

384
00:18:07,240 --> 00:18:08,140
So absolutely.

385
00:18:08,460 --> 00:18:12,700
So even till this day, I make a party for anything.

386
00:18:13,420 --> 00:18:15,220
There's a timeline for arrival.

387
00:18:15,220 --> 00:18:16,540
There's timelines for games.

388
00:18:16,539 --> 00:18:17,740
There's timelines for presents.

389
00:18:17,940 --> 00:18:19,299
There's weather contingencies.

390
00:18:20,039 --> 00:18:26,819
Honestly, I even catch myself at parties I'm not hosting, like mentally noting like, okay, guests are getting bored.

391
00:18:27,059 --> 00:18:28,019
It's time to get the cake.

392
00:18:28,299 --> 00:18:29,720
Let's do the presents.

393
00:18:30,039 --> 00:18:30,779
Like, come on.

394
00:18:31,159 --> 00:18:34,000
I have to actively remind myself, okay, this isn't my party.

395
00:18:34,139 --> 00:18:35,799
I just relax and have fun.

396
00:18:36,240 --> 00:18:38,039
That's definitely a work in progress though.

397
00:18:38,359 --> 00:18:43,240
So, but it's like come up, like everyone enjoys having parties at my house.

398
00:18:43,379 --> 00:18:45,000
So it's a fun thing.

399
00:18:45,000 --> 00:18:46,220
What would you call it?

400
00:18:46,539 --> 00:18:51,279
You know, that's probably part of the reason why I haven't started it, because I don't have a name yet.

401
00:18:51,980 --> 00:18:53,099
I don't know.

402
00:18:53,519 --> 00:18:55,059
I want something with I's.

403
00:18:55,099 --> 00:18:57,960
Obviously, I love I's, but I don't know yet.

404
00:18:58,639 --> 00:19:00,259
That's something I'm working on.

405
00:19:00,920 --> 00:19:04,399
And for the listener, I's is in the letter, not as in the body part.

406
00:19:04,720 --> 00:19:06,819
All of her children are named with I names.

407
00:19:07,539 --> 00:19:14,519
All five of them, which was crazy after the second one, because there's not many I names.

408
00:19:14,519 --> 00:19:14,920
Yeah.

409
00:19:14,920 --> 00:19:19,420
I should have rethought that a little bit, but it is what it is.

410
00:19:19,420 --> 00:19:20,300
It turned out great.

411
00:19:21,500 --> 00:19:21,980
Okay.

412
00:19:22,100 --> 00:19:23,840
So we prepped a little bit of a game.

413
00:19:23,940 --> 00:19:27,420
We did not give you a heads up on this, so this should be fun.

414
00:19:27,480 --> 00:19:27,980
Okay.

415
00:19:28,100 --> 00:19:34,640
But, uh, you know, we've spent quite a bit of time talking about your, both your COO life and being mom life.

416
00:19:34,640 --> 00:19:35,140
Right.

417
00:19:35,300 --> 00:19:39,080
And so in this game, it's called COO rapid triage.

418
00:19:39,080 --> 00:19:42,240
And we have a few scenarios that we want to run past you and get your take on.

419
00:19:42,700 --> 00:19:44,360
Okay, wait, before you start, Nate.

420
00:19:44,920 --> 00:19:48,840
I just want to note Amanda's reaction to, we didn't prep you on this.

421
00:19:48,940 --> 00:19:49,900
We're going to play a little game.

422
00:19:49,980 --> 00:19:51,180
She's like, great.

423
00:19:52,100 --> 00:19:52,420
Great.

424
00:19:52,580 --> 00:19:53,640
This is great.

425
00:19:53,940 --> 00:19:54,220
Yes.

426
00:19:55,340 --> 00:19:56,539
I'm playing it out.

427
00:19:56,539 --> 00:19:58,080
What did we call it in a previous episode?

428
00:19:58,259 --> 00:19:59,240
Quietly panicking.

429
00:20:00,180 --> 00:20:01,160
Silently panicking.

430
00:20:01,340 --> 00:20:01,560
Yes.

431
00:20:01,980 --> 00:20:03,580
Silently, silently panicking.

432
00:20:04,300 --> 00:20:05,019
That's my line.

433
00:20:07,060 --> 00:20:07,580
Okay.

434
00:20:07,880 --> 00:20:13,759
So scenario one, the warehouse power goes out on October 25th.

435
00:20:13,759 --> 00:20:14,039
Okay.

436
00:20:14,039 --> 00:20:14,060
Okay.

437
00:20:14,060 --> 00:20:14,080
Okay.

438
00:20:14,080 --> 00:20:14,100
Okay.

439
00:20:14,100 --> 00:20:14,140
Okay.

440
00:20:14,140 --> 00:20:14,180
Okay.

441
00:20:14,180 --> 00:20:14,200
Okay.

442
00:20:14,200 --> 00:20:14,220
Okay.

443
00:20:14,220 --> 00:20:14,259
Okay.

444
00:20:14,259 --> 00:20:14,279
Okay.

445
00:20:14,279 --> 00:20:14,300
Okay.

446
00:20:14,300 --> 00:20:14,340
Okay.

447
00:20:14,340 --> 00:20:14,380
Okay.

448
00:20:14,380 --> 00:20:14,400
Okay.

449
00:20:14,400 --> 00:20:14,420
Okay.

450
00:20:14,420 --> 00:20:14,460
Okay.

451
00:20:14,460 --> 00:20:14,519
Okay.

452
00:20:14,519 --> 00:20:14,539
Okay.

453
00:20:14,920 --> 00:20:16,920
Okay.

454
00:20:16,920 --> 00:20:16,980
Okay.

455
00:20:16,980 --> 00:20:17,039
Okay.

456
00:20:17,039 --> 00:20:17,060
Okay.

457
00:20:17,060 --> 00:20:17,080
Okay.

458
00:20:17,080 --> 00:20:17,100
Okay.

459
00:20:17,100 --> 00:20:17,120
Okay.

460
00:20:17,120 --> 00:20:17,140
Okay.

461
00:20:17,140 --> 00:20:17,160
Okay.

462
00:20:17,160 --> 00:20:17,180
Okay.

463
00:20:17,180 --> 00:20:17,200
Okay.

464
00:20:17,200 --> 00:20:17,220
Okay.

465
00:20:17,220 --> 00:20:17,240
Okay.

466
00:20:17,240 --> 00:20:17,259
Okay.

467
00:20:17,259 --> 00:20:17,320
Okay.

468
00:20:17,320 --> 00:20:17,340
Okay.

469
00:20:17,340 --> 00:20:17,360
Okay.

470
00:20:17,360 --> 00:20:17,600
Okay.

471
00:20:17,600 --> 00:20:17,620
Okay.

472
00:20:17,620 --> 00:20:17,640
Okay.

473
00:20:17,640 --> 00:20:17,660
Okay.

474
00:20:17,660 --> 00:20:17,759
Okay.

475
00:20:17,759 --> 00:20:17,820
Okay.

476
00:20:17,820 --> 00:20:17,880
Okay.

477
00:20:17,880 --> 00:20:17,940
Okay.

478
00:20:17,940 --> 00:20:18,019
Okay.

479
00:20:18,019 --> 00:20:18,080
Okay.

480
00:20:18,080 --> 00:20:18,100
Okay.

481
00:20:18,100 --> 00:20:18,160
Okay.

482
00:20:18,160 --> 00:20:18,220
Okay.

483
00:20:18,220 --> 00:20:18,259
Okay.

484
00:20:18,259 --> 00:20:18,320
Okay.

485
00:20:18,320 --> 00:20:18,340
Okay.

486
00:20:18,340 --> 00:20:18,380
Okay.

487
00:20:18,380 --> 00:20:18,400
Okay.

488
00:20:18,400 --> 00:20:18,460
Okay.

489
00:20:18,460 --> 00:20:18,500
Okay.

490
00:20:18,500 --> 00:20:18,519
Okay.

491
00:20:18,519 --> 00:20:18,580
Okay.

492
00:20:18,580 --> 00:20:18,600
Okay.

493
00:20:18,600 --> 00:20:18,620
Okay.

494
00:20:18,620 --> 00:20:18,660
Okay.

495
00:20:18,660 --> 00:20:18,680
Okay.

496
00:20:18,680 --> 00:20:18,700
Okay.

497
00:20:18,700 --> 00:20:18,740
Okay.

498
00:20:18,740 --> 00:20:18,779
Okay.

499
00:20:18,779 --> 00:20:18,840
Okay.

500
00:20:18,840 --> 00:20:18,860
Okay.

501
00:20:18,860 --> 00:20:18,920
Okay.

502
00:20:18,920 --> 00:20:18,940
Okay.

503
00:20:18,940 --> 00:20:18,980
Okay.

504
00:20:18,980 --> 00:20:19,039
Okay.

505
00:20:19,039 --> 00:20:19,100
Okay.

506
00:20:19,100 --> 00:20:20,100
Okay.

507
00:20:20,100 --> 00:20:21,140
Okay.

508
00:20:21,140 --> 00:20:28,660
neighborhood cookout but all operations just no i gotta i i still gotta have the cookout we're

509
00:20:28,660 --> 00:20:34,020
still going on with the party and i will still run to work and quickly make sure that that is

510
00:20:34,020 --> 00:20:41,560
happening so i have people down line obviously we would call whoever's closest but definitely

511
00:20:41,560 --> 00:20:48,400
gonna still have the cookout so you're gonna stay at work or stay at home make sure the cookout

512
00:20:48,400 --> 00:20:54,900
starts and call whoever's closest to the warehouse to get them in i'm gonna not cancel

513
00:20:54,900 --> 00:21:03,440
the cookout but drive to work and make sure work is okay yep not cancel but leave

514
00:21:03,440 --> 00:21:11,380
temporarily dismiss myself i'll be right back yep i'll be right back uh i can imagine that when you

515
00:21:11,380 --> 00:21:15,660
leave you wouldn't just be like i'd be right back i'd imagine you'd be like i'll be right back hey

516
00:21:15,660 --> 00:21:18,300
kyle if this happens do this if this happens

517
00:21:18,400 --> 00:21:22,620
absolutely you would tell like four other people like look for this and if this gets low i need you

518
00:21:22,620 --> 00:21:26,980
to fill it if this happens i'm guessing she already has a binder and it's like here's all

519
00:21:26,980 --> 00:21:35,220
the if like scenarios yeah here's the schedule find the right answer yep video chatting kyle

520
00:21:35,220 --> 00:21:39,920
what are you doing honey let's go that is the wrong serving spoon you're supposed to have the

521
00:21:39,920 --> 00:21:44,200
slotted one where are the chips

522
00:21:44,200 --> 00:21:48,240
all right

523
00:21:48,400 --> 00:21:50,460
doesn't have a drink in her hand let's go

524
00:21:50,460 --> 00:22:00,040
all right scenario b a factory in china sent 10 000 costumes with the wrong zipper and the twins

525
00:22:00,040 --> 00:22:06,420
just discovered how to open the childproof cabinets which problem is more solved the zipper

526
00:22:06,420 --> 00:22:08,200
that happened

527
00:22:08,200 --> 00:22:13,700
how did you solve it

528
00:22:13,700 --> 00:22:18,060
i think we had to replace the zippers

529
00:22:18,400 --> 00:22:24,200
or we just so that we you you work on it like okay we just have to update the website and

530
00:22:24,200 --> 00:22:27,200
fix the pictures and still make it sellable

531
00:22:27,200 --> 00:22:33,720
the twins that's have they figured out how to open cabinets yet

532
00:22:33,720 --> 00:22:37,980
no they're starting to like roll roll roll roll so

533
00:22:37,980 --> 00:22:44,580
not yet but ivy ivy the day it's so it's so soon

534
00:22:44,580 --> 00:22:47,080
it's coming

535
00:22:48,400 --> 00:22:52,120
we're at the easy stage yet where they just roll and you have to make sure they're like

536
00:22:52,120 --> 00:22:56,120
not on the bed that they can fall off but pretty soon they're going to be crawling and getting into

537
00:22:56,120 --> 00:23:04,920
everything all right scenario c so it is the morning of the company christmas party in just

538
00:23:04,920 --> 00:23:11,400
a few hours you have more than 200 employees arriving but you just realized that you never

539
00:23:11,400 --> 00:23:18,200
created the new elf on the shelf moment for your kids for the third night in a row so now your kids

540
00:23:18,200 --> 00:23:20,539
are starting to question if it's real

541
00:23:20,539 --> 00:23:25,660
what do you do do you delegate the catering set up for the the party where 200 plus employees

542
00:23:25,660 --> 00:23:32,920
are almost there or do you run home and fix off on the show i have to fix the shell i

543
00:23:32,920 --> 00:23:39,720
have to i can't let the christmas magic go and it's it's funny that you say that like

544
00:23:39,720 --> 00:23:41,580
this year

545
00:23:41,580 --> 00:23:45,240
the boys are obviously isaac's big enough so and not everyone talks about it but indy's

546
00:23:45,240 --> 00:23:46,920
like mom is it real like we're at to the point you're like oh my god is this real is this

547
00:23:46,920 --> 00:23:47,920
real is this real is this real is this real is this real is this real is this real is this

548
00:23:47,920 --> 00:23:51,740
real you have to be like what am i doing and it's just so sad so i'm i'm thankful i have

549
00:23:51,740 --> 00:23:56,539
the boys are like older and then i have the girls too so i like have a a kind of like

550
00:23:56,539 --> 00:24:02,900
a secondary like okay i i got another chance at like make it take two on yeah just making

551
00:24:02,900 --> 00:24:09,980
sure i life is about kids and family and making sure you're like that's what i really enjoy

552
00:24:09,980 --> 00:24:17,320
so i i do have a take two on calming slowing down make sure that my kids have what they

553
00:24:17,320 --> 00:24:17,539
need

554
00:24:17,920 --> 00:24:23,080
So it's absolutely fixing the dumb elf on the shelf for the kids.

555
00:24:23,080 --> 00:24:23,960
The people on the way.

556
00:24:24,300 --> 00:24:27,539
Ultimately, yeah, people on the way.

557
00:24:27,680 --> 00:24:28,580
They can entertain themselves.

558
00:24:28,900 --> 00:24:30,060
We'll get that taken care of.

559
00:24:30,519 --> 00:24:30,960
Exactly.

560
00:24:31,680 --> 00:24:33,240
Just give me 10 minutes here.

561
00:24:33,960 --> 00:24:34,779
They'll understand.

562
00:24:35,220 --> 00:24:39,140
Now, I imagine that you probably do some sort of very elaborate scene

563
00:24:39,140 --> 00:24:40,740
for your elf on the shelf every time.

564
00:24:41,440 --> 00:24:42,240
Do you or no?

565
00:24:42,400 --> 00:24:43,120
You just move it.

566
00:24:43,320 --> 00:24:46,519
Yeah, well, I started so big, and that's a mistake.

567
00:24:46,519 --> 00:24:48,920
You've got to start small so you can get.

568
00:24:48,920 --> 00:24:54,539
Okay, again, I have a second chance at life here with this mom thing.

569
00:24:54,660 --> 00:24:58,799
So the boys are done, and now they're going to be able to help with the girls.

570
00:24:59,019 --> 00:25:01,960
So I have a little bit of a break, and I'm going to start small.

571
00:25:02,180 --> 00:25:08,420
But, yeah, I do like to do the elaborate scenes.

572
00:25:09,200 --> 00:25:10,299
Do you have, like, a Pinterest board?

573
00:25:10,440 --> 00:25:12,619
If you take a Pinterest board, right?

574
00:25:12,759 --> 00:25:16,039
Just an elf on the shelf Pinterest board, like, brainstorming future ideas.

575
00:25:16,519 --> 00:25:22,819
I was going to say, moms that are also leaders at companies,

576
00:25:22,980 --> 00:25:25,599
like, if you don't take anything away, take away,

577
00:25:26,000 --> 00:25:27,579
start small with elf on the shelf.

578
00:25:28,119 --> 00:25:28,799
Absolutely.

579
00:25:29,119 --> 00:25:32,119
It's hard to back that, track that back.

580
00:25:32,200 --> 00:25:32,799
Absolutely.

581
00:25:34,619 --> 00:25:35,799
That's so funny.

582
00:25:36,559 --> 00:25:38,980
Last one, scenario D.

583
00:25:39,960 --> 00:25:43,779
The warehouse scanners go down during the busiest hour of the year,

584
00:25:44,200 --> 00:25:46,500
but your twins just figured out how to.

585
00:25:46,519 --> 00:25:52,539
To use the unlocked TV remote and purchase $400 worth of Disney Plus spinoffs.

586
00:25:52,599 --> 00:25:54,859
Which reboot is most urgent?

587
00:25:55,400 --> 00:25:56,519
The warehouse.

588
00:25:56,900 --> 00:26:02,319
Only because hopefully we can get money back from the twins.

589
00:26:02,539 --> 00:26:04,740
But that's funny you say that Indy actually did that.

590
00:26:04,819 --> 00:26:05,539
No way!

591
00:26:05,639 --> 00:26:08,299
$700 in games.

592
00:26:08,980 --> 00:26:12,680
And he thought, like, you download a game and then you delete it,

593
00:26:12,700 --> 00:26:14,539
and it goes away and you don't get charged.

594
00:26:14,539 --> 00:26:15,759
Well, he did that, like, three times.

595
00:26:15,900 --> 00:26:16,500
I'm like, Indy.

596
00:26:16,519 --> 00:26:18,579
Indy, what in the world?

597
00:26:18,700 --> 00:26:19,879
So I actually had that happen.

598
00:26:20,119 --> 00:26:22,180
But I didn't get any money back either, by the way.

599
00:26:22,180 --> 00:26:22,819
Oh, no.

600
00:26:23,940 --> 00:26:24,319
Yeah.

601
00:26:24,700 --> 00:26:25,200
How much?

602
00:26:25,220 --> 00:26:26,099
He's never done that again.

603
00:26:27,579 --> 00:26:29,680
$700 in Apple games.

604
00:26:29,700 --> 00:26:30,700
Holy crap.

605
00:26:31,339 --> 00:26:32,319
What a smart kid.

606
00:26:32,440 --> 00:26:35,720
He had my, he is too smart.

607
00:26:36,039 --> 00:26:37,079
That's the problem.

608
00:26:37,119 --> 00:26:39,980
And he even thought through and was like, well, if I delete it.

609
00:26:41,160 --> 00:26:41,599
Exactly.

610
00:26:42,139 --> 00:26:43,940
He didn't understand the process.

611
00:26:43,940 --> 00:26:46,500
But I didn't even play the game more than one minute, Mom.

612
00:26:46,519 --> 00:26:47,420
I shouldn't get charged.

613
00:26:47,420 --> 00:26:50,519
I agree with you, buddy, but this is where we're at in life.

614
00:26:50,519 --> 00:26:52,920
He's never done that again.

615
00:26:52,920 --> 00:26:53,519
Wow.

616
00:26:53,519 --> 00:26:56,079
I'm like, okay, so your birthday presents gone.

617
00:26:56,079 --> 00:26:58,639
Your Christmas presents gone the whole year.

618
00:26:58,639 --> 00:26:59,839
You ain't got Christmas.

619
00:26:59,839 --> 00:27:01,839
No, I'm adding chores to your list.

620
00:27:03,839 --> 00:27:05,400
He did chores.

621
00:27:05,400 --> 00:27:08,900
Yeah, he definitely learned even like a $0.99 game.

622
00:27:08,900 --> 00:27:10,039
Mom, can I have this?

623
00:27:10,039 --> 00:27:10,539
Nope.

624
00:27:10,539 --> 00:27:13,579
You still owe me for the last one.

625
00:27:15,700 --> 00:27:16,339
All right.

626
00:27:16,340 --> 00:27:22,020
Well, before we let Amanda go back to running an empire and a nursery, I have to say this.

627
00:27:22,020 --> 00:27:27,160
We talk a lot on this show about like systems, apps, and quote unquote vibe coding your way

628
00:27:27,160 --> 00:27:29,160
through life.

629
00:27:29,160 --> 00:27:33,160
But I feel like what Amanda just gave us is the ultimate masterclass in being type A.

630
00:27:33,160 --> 00:27:37,460
If you think about it, most people live or would look at a dirty pile of rental shoes

631
00:27:37,460 --> 00:27:38,960
as a dead end job.

632
00:27:38,960 --> 00:27:42,400
Instead, Amanda saw it as a logistics puzzle.

633
00:27:42,400 --> 00:27:46,220
She saw a process that could be optimized, a standard that could be raised, and a ladder

634
00:27:46,220 --> 00:27:50,400
that she probably color-coded before going up.

635
00:27:50,400 --> 00:27:51,839
That is the unhinged secret.

636
00:27:51,839 --> 00:27:58,500
Whether you're managing 500 warehouse workers or five kids in a double stroller, the skill

637
00:27:58,500 --> 00:27:59,500
set is the same.

638
00:27:59,500 --> 00:28:02,000
It's the refusal to be the victim of chaos.

639
00:28:02,000 --> 00:28:06,900
So listeners, if you're sitting there in your own clown shoe phase of life right now, overwhelmed,

640
00:28:06,900 --> 00:28:11,200
buried, and wondered if the systems will ever hold, take a page out of Amanda's playbook.

641
00:28:11,200 --> 00:28:12,519
Don't wait for the chaos to stop.

642
00:28:12,519 --> 00:28:14,220
Just become COO of your own madness.

643
00:28:14,220 --> 00:28:15,220
Love that.

644
00:28:15,220 --> 00:28:16,220
Yeah.

645
00:28:16,220 --> 00:28:17,220
And maybe keep the Coors coming.

646
00:28:17,220 --> 00:28:18,220
Absolutely.

647
00:28:18,220 --> 00:28:19,220
Don't forget the olives.

648
00:28:19,220 --> 00:28:20,220
Yes.

649
00:28:20,220 --> 00:28:21,220
Have fun.

650
00:28:21,220 --> 00:28:22,220
Thank you, guys.

651
00:28:22,220 --> 00:28:23,220
I appreciate it.

652
00:28:23,220 --> 00:28:24,220
Thank you so much for letting us chat with you.

653
00:28:24,220 --> 00:28:25,220
That was fun.

654
00:28:25,220 --> 00:28:26,220
We hope you all had as much fun as we did talking with Amanda today.

655
00:28:26,220 --> 00:28:27,220
Yeah.

656
00:28:27,220 --> 00:28:28,220
It's been great.

657
00:28:28,220 --> 00:28:41,339
I had no idea some of these stories would come up, but it was fun picking her brain

658
00:28:41,339 --> 00:28:45,220
as to how she keeps it all running because I had no idea behind the scenes.

659
00:28:45,220 --> 00:28:47,220
That's what she does.

660
00:28:47,220 --> 00:28:48,220
So yeah.

661
00:28:48,220 --> 00:28:49,220
That's impressive.

662
00:28:49,220 --> 00:28:50,220
That was great.

663
00:28:50,220 --> 00:28:51,220
Yeah.

664
00:28:51,220 --> 00:28:52,220
COO and mommy-o.

665
00:28:52,220 --> 00:28:53,220
I love that.

666
00:28:53,220 --> 00:28:54,220
She's the whole thing.

667
00:28:54,220 --> 00:28:55,220
Right?

668
00:28:55,220 --> 00:28:56,220
Yeah.

669
00:28:56,220 --> 00:28:57,220
Well, thanks again to Amanda.

670
00:28:57,220 --> 00:28:58,220
And everyone, make sure you stay type A.

671
00:28:58,220 --> 00:28:59,220
And a little unhinged.

672
00:28:59,220 --> 00:29:00,220
Thankfully, we've been together for, what, 13 years now.

673
00:29:00,220 --> 00:29:01,220
So we're...

674
00:29:01,220 --> 00:29:02,220
Yeah.

675
00:29:02,220 --> 00:29:03,220
Yeah.

676
00:29:03,220 --> 00:29:04,220
Yeah.

677
00:29:04,220 --> 00:29:05,220
Yeah.

678
00:29:05,220 --> 00:29:06,220
Yeah.

679
00:29:06,220 --> 00:29:07,220
Yeah.

680
00:29:07,220 --> 00:29:08,220
Yeah.

681
00:29:08,220 --> 00:29:09,220
Yeah.

682
00:29:09,220 --> 00:29:10,220
Yeah.

683
00:29:10,220 --> 00:29:11,220
Yeah.

684
00:29:11,220 --> 00:29:12,220
Yeah.

685
00:29:12,220 --> 00:29:13,220
Yeah.

686
00:29:13,220 --> 00:29:14,220
Yeah.

687
00:29:14,220 --> 00:29:15,220
Yeah.

688
00:29:15,220 --> 00:29:16,220
Yeah.

689
00:29:16,220 --> 00:29:17,220
Yeah.

690
00:29:17,220 --> 00:29:18,220
Yeah.

691
00:29:18,220 --> 00:29:19,220
Yeah.

692
00:29:19,220 --> 00:29:20,220
Thank you.

693
00:29:20,220 --> 00:29:21,220
Okay.

694
00:29:21,220 --> 00:29:22,220
Bye.

695
00:29:22,220 --> 00:29:23,220
Bye-bye.

